Compound Management – what our customers say

Published: 10 July 2020

BioAscent’s compound management service offers customers secure compound aggregation and storage, up-to-date visibility of all samples and orders with a full audit trail, and rapid delivery in screen-ready format. It’s state-of-the-art facility stores and manages customer libraries ranging in size from a few hundred to a few hundred thousand compounds in both liquid and solid formats.

In a recent customer survey, respondents said that flexibility, security, speed of processing and delivery along with our robust inventory management and ordering were all key drivers in using the BioAscent compound management service.

All respondents said that they were well informed during the process from ordering and shipping through to compound registration and delivery.

With regard to shipping of compounds, 86% of customers said that they were happy, with some respondents providing specific feedback on areas for improvement.

Chief Operating Officer, Sylviane Boucharens commented: “We have been running BioAscent’s Compound Management activities since 2005, and this useful customer feedback will help us to continually improve the way we do things, as well as enhancing the customer experience. BioAscent offers our customers access to big-pharma grade compound management capabilities and expertise in an easy and cost-effective way.  We give customers the peace of mind that their compounds are stored securely, their inventory is up-to-date and trackable, and compounds can be accessed and delivered quickly and easily – something that is especially critical for innovative biotechs working with a network of CROs”.  

“We continue to invest in our facilities and have plans in place to develop the compound management web tool in the coming months.”

BioAscent’s expertise, combined with the provision of a fast, high-quality service is recognised in the industry with 100% of survey respondents saying they would recommend BioAscent to their peers or colleagues. Furthermore, the majority of respondents said they first heard about BioAscent through recommendation.

To find out how BioAscent can support some or all of your compound management activities including aggregation, storage, weighing, dissolution, plating, LC-MS analysis and distribution, click here.

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